Asisty
Australian · female
Annette
Warm and reassuring. A favourite for clinics and allied health.
Virtual receptionist · Australia
Every call answered. Even at 9 pm on a Sunday. Asisty, your virtual receptionist
Your receptionist picks up on the first ring, answers questions about your business, books appointments straight into the calendar you already use, texts the caller a confirmation and takes messages. It never goes on lunch break and never lets a job go to voicemail.
Demo line (07) 4800 2046 answers as our example clinic, Paddington Physio. Try booking an appointment.
Incoming call · Paddington Physio
Mia · AI receptionistThanks for calling Paddington Physio, this is Mia. I'm an AI receptionist. How can I help?
CallerHi, I've done something to my knee. Can I get in tomorrow morning?
Mia · AI receptionistI can book you an initial consultation. I have 7:30 or 9:00 tomorrow morning. Which suits?
Caller7:30 is perfect. It's Jordan Lee, this number is fine.
Booked: Initial consultationTue 7:30 to 8:15 am · Jordan Lee · 0412 345 678
What it does
A front desk that handles the whole call, not just the message.
Answers 24/7
Every call gets a friendly, natural voice on the first ring, after hours, on weekends and when you're flat out on a job.
Books appointments
Checks your real opening hours and free times, confirms name and number, then books it. It can't double-book you.
Takes messages
Anything it can't handle becomes a clear message in your dashboard, with urgent ones flagged so you call back first.
Puts callers through
When someone needs a person, it transfers the call to your mobile, but only during the hours you choose.
Works with your calendar
Connect Google Calendar, Outlook, Cliniko or ServiceM8. Callers only hear times you're actually free, and every booking lands in your diary.
Texts the confirmation
Callers get a text (and an email if they like) the moment they book, plus a reminder the day before. Fewer no-shows.
Every call recorded
Listen back to any call or download it, next to the summary and transcript. Handy for quotes and "who said what".
Speaks their language
Callers can speak Italian, Spanish, Hindi, Japanese, Portuguese, French, German and more, and the receptionist answers in kind. You still get notes in English.
Sound familiar?
You're flat out. Asisty's got the phone.
Kitchen hand stuck on the phone?
Asisty takes the takeaway orders, reads back the total and texts the PayID details. Your crew stays on the oven.
Under the bonnet and can't get to the phone?
Asisty books the next service and takes the rego, so the job doesn't ring the workshop down the road. Asisty covers that.
On the tools and missing the big contract?
Asisty answers on the first ring, takes the job details and books the quote visit while you finish the job in front of you. No more lost jobs to voicemail.
Busy in the boardroom?
Clients get a friendly, real answer instead of voicemail, and you get a summary of every call when you walk out. Asisty's got you covered.
Hands-on with a patient?
You can't stop a treatment to grab the phone. Asisty books the next appointment into the right slot and answers the "do I need a referral?" questions. Your patient gets your full attention.
Mid-massage when the phone rings?
Nobody wants a ringing phone in a quiet room. Asisty books the next massage, couples sessions included, so the calm stays in the room.
Fitting tyres with a queue of cars waiting?
Asisty takes the next booking, the tyre size and the rego, and tells callers when you can fit them in. No more calls ringing out.
Hands in the dough since 4am?
Asisty takes the bread and cake orders and answers "what time do you open?", so you're not washing up for every ring. Keep baking.
Serving a queue of customers?
The phone shouldn't jump the line. Asisty takes the call, the order or the message, and the customer in front of you gets your full attention. Asisty covers that.
Takeaway & pizza shops
Takes phone orders while you're on the pizza oven.
Friday night rush and the phone won't stop? Asisty takes pickup and delivery orders from your menu, reads back the total, and texts the customer their order and how to pay.
- Only sells what's on your menu, at your prices: sizes, extras and "no onion" notes included. Sold out? Untick it and it stops offering it.
- Pickup and delivery. Your suburbs, delivery fee and minimum order. It won't take a delivery outside your area.
- Orders pop up on your screen with a chime, plus a text to your mobile. Tap through New, Preparing, Ready.
- Customers pay by PayID straight into your account, with the order number as the reference. Or cash at the counter, your call.
Text to the customer
Tony's Pizza: order #1047 confirmed.
2 x Margherita (Large, + Extra cheese)
1 x Garlic bread
Total $52.50. Ready for pickup about 6:45 pm.
Pay by PayID to 0412 345 678 (Tony's Pizza) with reference 1047. No card fees.
No commission taken out of each order like the delivery apps. The order is yours, and so is the customer.
Meet your receptionist
Pick the voice that sounds like your business.
Choose a male or female voice, Australian or multilingual. You can change it any time from your dashboard.
Australian · male
Darren
Easygoing and friendly. Suits trades, mechanics and auto electricians.
Australian · female
Natasha
Bright and upbeat. Great for salons, studios and massage.
Multilingual · female
Ava
Calm and clear, and switches to your caller's language.
Multilingual · male
Andrew
Polished and professional, in English or your caller's language.
These are AI voices, and every call starts by saying so. Photos are for illustration. More voices are available in your dashboard.
How it works
Live in an afternoon. Keep your existing number.
Step 1
Tell it about your business
Add your opening hours, services and prices, and the questions customers always ask, then connect your calendar. We set it up with you.
Step 2
Forward your calls
Set your phone to forward to your Asisty number: all calls, or only when you're busy or don't pick up. Your number stays yours.
Step 3
Check your dashboard
Every call shows up with a summary, transcript and recording. Bookings, messages and minutes used are all in one place.
Built for
Businesses where a missed call is a missed job.
Tradies
Answers while you're up a ladder, takes the job details and books the quote visit.Can someone come look at a leaking hot water system Thursday?
Physio & allied health
Books initial and follow-up appointments by length, and answers the parking and referral questions.Do I need a GP referral?
Dental clinics
Handles new-patient bookings and cancellations, and flags anyone in pain as urgent.I've cracked a tooth, can I get in today?
Mechanics
Books services and rego checks into the right slot length and takes rego numbers.How much for a logbook service on a 2019 Corolla?
Real estate
Captures every buyer and tenant enquiry out of hours, with the property and a callback number.Is the Red Hill unit still available?
Takeaway & pizza
Takes pickup and delivery orders from your menu, gives the total and texts the PayID details.Can I get two large pepperonis delivered to Springwood?
Cafés & caterers
Takes lunch and platter orders for pickup, and answers the "are you open?" calls.Can I order ten coffees for pickup at nine?
Salons & studios
Books clients in between appointments, so the phone never interrupts a service.Have you got anything Saturday for a cut and colour?
Pricing · AUD
Priced by the month. No lock-in contracts.
Every plan includes 24/7 answering, the dashboard, call recordings and transcripts. A typical call is 2 to 3 minutes.
Starter
$149 /month
300 minutes · about 100 calls
- 24/7 answering and FAQs
- Message taking with urgent flags
- Call recordings, summaries and transcripts
- Your choice of voice, in many languages
Most businesses
Growth
$349 /month
900 minutes · about 300 calls
- Everything in Starter
- Appointment booking
- Syncs with Google, Outlook, Cliniko or ServiceM8
- Text confirmations and reminders
- Call transfers to your mobile
- Phone orders for takeaway, paid by PayID
Pro
$699 /month
2,000 minutes · about 650 calls
- Everything in Growth
- Extra staff logins
- Priority support
PayIDSign up here and pay by PayID from your banking app. Invoices then arrive by email each month. Brought to you by AustiPay.
Founding offer
Our first 250 businesses keep their launch price locked for 12 months and pay no setup fee.
Claim a spotQuestions
Before you ask.
Does it tell callers it's an AI?
Yes. Every call starts by saying the receptionist is an AI, and that the call may be recorded if you keep transcripts. Callers don't feel tricked, and most just get on with booking.
Do I have to change my phone number?
No. You keep your number and set it to forward calls to your Asisty number. You can forward every call, or only the ones you miss or can't take. Turning it off is as simple as removing the forward.
What if it doesn't know the answer?
It only answers from the information you give it and never makes up prices or advice. If it doesn't know, it takes a message or, during your hours, puts the caller through to you.
Does it work with my calendar?
Yes. Connect Google Calendar, Outlook / Microsoft 365, Cliniko or ServiceM8 and the receptionist only offers times you're free there, then adds each booking, change and cancellation to it. Use Fresha? Fresha doesn't let other apps book into it, so the receptionist texts callers your Fresha booking link instead. Every booking is also in your Asisty dashboard, with who it's for, their number and the call it came from.
Google CalendarOutlookClinikoServiceM8Fresha link
Can it take takeaway and pizza orders?
Yes. Add your menu with sizes, extras and prices, choose pickup, delivery or both, and set your delivery suburbs, fee and minimum. The receptionist takes the order, reads back the exact total and gives an order number. New orders appear on your Orders screen with a chime and can be texted to your mobile.
How do customers pay for phone orders?
By PayID, straight from their banking app into your account, using their order number as the reference. They're texted your PayID with the order, so there are no card surcharges for them and no merchant fees or commission for you. You tick "Paid" when it lands, and you can still offer cash at the counter. The receptionist never asks for card numbers.
What does it sound like?
Natural and friendly. Choose a male or female voice, Australian or multilingual, and change it any time. The easiest way to judge is to ring the demo line on (07) 4800 2046.
Can it speak other languages?
Yes. With a multilingual voice it answers in the caller's language: Italian, Spanish, Hindi, Japanese, Portuguese, French, German, Dutch or Russian, and it can switch mid-call. Names, notes and messages still come through to you in English.
Do callers get a confirmation?
Yes. They get a text as soon as they book, change or cancel, an email too if they give an address, and a reminder the day before.
Can I listen to my calls?
Yes. Every call has a recording you can play or download, alongside the summary and transcript. You can also switch recording off.
Who can see my calls?
Only you and the staff you add. Each business's calls, bookings and messages are kept separate, and you can switch off recordings and transcripts if you'd rather not keep them. Read our privacy policy.
Get started
Stop sending customers to voicemail.
Leave your details and we'll call you back to get your receptionist answering this week.
Demo line (07) 4800 2046